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Only accepted with approval of products.softplay.com.
No merchandise is to be returned without first obtaining written authorization from products.softplay.com. Please advise of order number, order date and reason for your return.
Any authorized merchandise must be carefully packed and in resalable condition to be accepted for return. A 20% re-stocking charge applies on all returned merchandise when error is not the fault of products.softplay.com.
All returned merchandise must be shipped insured and freight prepaid by the customer within 90 days of delivery. All shipping charges are final and will not be refunded.